Maura tends to think faster than she can listen. To help her be a more mindful listener, she should __________.

A. be aware of all distractions
B. take notes during the speech
C. conduct an audience analysis
D. listen to only longer speeches

Answer: B

Communication & Mass Media

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What will be an ideal response?

Communication & Mass Media

Rather than just saying she is angry, Angie says, ā€œIā€™m angry because someone yelled at me in traffic today.ā€ She is utilizing which step in achieving emotional understanding?

a. addressing mixed feelings b. asking for what she wants c. being specific d. respecting emotional boundaries

Communication & Mass Media