Rather than just saying she is angry, Angie says, “I’m angry because someone yelled at me in traffic today.” She is utilizing which step in achieving emotional understanding?

Ensuring the document is error-free, ensuring easy access, using appropriate tone, and using the KISS system of writing are critical to which element of the news release?

A) headline B) audience C) contacts D) content E) style

____ allow you to search a library's holdings from a computer terminal. The Dialog Information Retrieval Service (DIRS) is a widely used example

A) Indexes B) Databases C) Search engines D) Print reference works E) Websites