In the sequence of decisions that affect scheduling, ________ is (are) the immediate follower(s) of the master schedule (or master production schedule)

________ involves trained observers posing as consumers and shopping at company ? or competitor-owned stores to collect data about customer-employee interaction and other marketing variables. (Choose the best answer.)

A) Personal observation B) Structured observation C) Mystery shopping D) Contrived observation

Which of the following is the lowest level of needs on Maslow's hierarchy of needs?

A) social needs B) ego needs C) physiological needs D) self-actualization needs E) belongingness needs