"I'm willing to give this up if you're willing to give that up" is an example of a statement that someone using a collaborative conflict style might say

A customer is curious about a product she sees advertised on television and researches it to learn more. Then she determines if she really needs the product in relation to if she really needs and wants it. What is this last process called?

a) Evaluation b) Trial c) Interest d) Adoption

What can be described as an organization's response to a threat, and can change depending upon a number of factors?

a) Stance b) Force c) Threat d) Effort