In his book, Safe Patients, Smart Hospitals, Dr. Peter Pronovost emphasizes the use of what tool to reduce catheter infections?

A) a Pareto chart
B) a flowchart
C) a cause-and-effect diagram
D) a checklist
E) a statistical process control chart

D

Business

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Which factor in the external environment IS the customer base?

A. Social B. Environmental C. Economic D. None of these

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The tool that enables you to compare alternatives is:

A. Formula Auditing B. Scenario Manager C. Solver

Business