The cumulative repricing gap position of an FI for a given extended time period is the sum of the repricing gap values for the individual time periods that make up the extended time period.

How can a social media specialist improve customer service, thereby increasing sales?

A) Respond quickly B) Delete the blog post addressing the issue C) Monitor consumer opinions and guidance D) Limit online chatter E) Add an RSS link for customers

________ is an umbrella term for any of several arrangements that allow a vendor of content in electronic form to control the material and restrict its usage

A) Digital rights management B) Fair use C) Intellectual property management D) Patent management