How can a social media specialist improve customer service, thereby increasing sales?
A) Respond quickly
B) Delete the blog post addressing the issue
C) Monitor consumer opinions and guidance
D) Limit online chatter
E) Add an RSS link for customers
Answer: A
Explanation: A) If you work as a social media specialist, you will need to spend time and effort to inspect social media for customer questions and concerns. If you are able to respond quickly, you can significantly improve your customer service and increase sales.
Business
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