The owner, purchaser, consignee of goods, or a customs broker with a written power of attorney must enter goods delivered to a U.S. port of entry within five days of the arrival of the goods

Although Brenda previously used the US Postal Service because it offered better prices on package shipping, she now uses only FedEx, because it gives her the facility of shipping from any FedEx location 24 hours a day

Which of the following factors led to Brenda's customer switching behavior? A) inconvenience B) pricing C) response to service failure D) ethical problems E) involuntary switching

A large university seeking to enhance its knowledge management approach to public relations and research would

a. wait until a significant issue arose and conduct an issue study b. conduct focus groups c. conduct informal studies and research continually to save money d. conduct formal field surveys on a regular basis e. hire a knowledge management consultant