Although Brenda previously used the US Postal Service because it offered better prices on package shipping, she now uses only FedEx, because it gives her the facility of shipping from any FedEx location 24 hours a day

Which of the following factors led to Brenda's customer switching behavior?
A) inconvenience
B) pricing
C) response to service failure
D) ethical problems
E) involuntary switching

A

Business

You might also like to view...

Manufacturing overhead is also referred to as ________

A) indirect manufacturing costs B) direct manufacturing costs C) prime costs D) period costs

Business

Vertical analysis is a technique which expresses each item within a financial statement

a. in dollars and cents. b. in terms of a percentage of the item in the previous year. c. in terms of a percent of a base amount. d. starting with the highest value down to the lowest value.

Business