In a service process, the greater the emphasis on intangible activities is, the more critical is the training and retention of skilled employees and the development and maintenance of the firm's knowledge assets
Indicate whether the statement is true or false.
Answer: TRUE
Business
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Gilbert, Inc. generated sales revenues of $1,400,000 in 2017. Its cost of goods sold amounted to Calculate Gilbert's gross profit percentage
A) 40% B) 60% C) 167% D) 250%
Business
Which of the following is NOT a category of new service innovation?
a. Supplementary service innovations b. Product line extensions c. Major product innovations d. Process line extensions e. Self-sustaining innovations
Business