Which of the following is NOT a category of new service innovation?

a. Supplementary service innovations
b. Product line extensions
c. Major product innovations
d. Process line extensions
e. Self-sustaining innovations

e

Business

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Joe Girard, popular sales trainer and consultant, used the "________" concept to illustrate the relationship between prospecting and the loss of customers due to attrition

Fill in the blanks with correct word

Business

Which of the following is NOT a topic included in the social responsibility audit focus?

A) open communication B) treatment of employees C) leadership D) management structure

Business