Emmanuelle has made an initial approach to the largest home goods retailer in Australia and has gained some basic information about the retailer's buying process. She has also made contact and established rapport with key buyers for the retailer
What is Emmanuelle's next step in the presentation plan to the retailer?
A) making an initial introduction so the buyers know who she is
B) talking to the buyers to determine their needs
C) asking for the sale
D) making a formal sales presentation, including presenting benefits
E) negotiating the price the retailer will pay
B
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The question, "Why did the parties not achieve a positive outcome during this mediation?" would be asked during the identify phase of the experiential learning cycle
Indicate whether the statement is true or false.
One of the purposes of process interventions is to _____
a. solve the problem in the briefest period of time b. develop the best possible technical solution to the problem c. help the work group learn to identify and solve its own problems d. obtain as much technical information as possible about the problem e. answers b and d