Sociotechnical systems theory helps a manager make a decision by developing formal mathematical models of a problem.

Normally a broker earn a commission only if he or she creates a binding contract during the term of the listing. What clause in a listing contract provides an exception to the rule?

a. A hold harmless clause. b. A protection period clause. c. An exculpatory clause. d. An acceleration clause.

Which one of the following do major incidents require?

A. Separate procedures B. Less urgency C. Longer timescales D. Less documentation