During a Christmas holiday season, twice as many American Airlines pilots called in sick as usual, forcing the airline to cancel 10% of its flights. In response, American said: “During the holidays, some American Airlines pilots and their union, the
Allied Pilots Association, disrupted our operation and inconvenienced our passengers by means of an illegal ‘sick-out.’” This quote is an example of which of the following image restoration strategies?
a) simple denial
b) shifting the blame
c) attacking the accuser
d) provocation
ANS: b
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Indicate whether the statement is true or false.
Georgette has always thought she and Ted had the perfect marriage. Every time they disagree, she pushes for her side, and he wants her happy, so she always gets her way. Georgette uses a __________ style of conflict resolution and Ted uses a __________ style.
A. competitive/avoidance B. competitive/accommodative C. collaborative/avoidance D. collaborative/accomodative