______ percent of customers would consider switching to another company, product, or service if they found out that a company had a history of negative environmental practices

Generally, it is not meaningful to analyze or interpret a score on one variable from one individual.

Answer the following statement true (T) or false (F)

___ develops when listeners and speakers behave disrespectfully and inhibit the free expression of ideas.

A. Ethnocentrism B. A defensive communication climate C. A bias D. A monologue