___ develops when listeners and speakers behave disrespectfully and inhibit the free expression of ideas.
A. Ethnocentrism
B. A defensive communication climate
C. A bias
D. A monologue
Answer: B. A defensive communication climate
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Cara, an occupational therapist for children, stated to Elizabeth, "Please try to have ten emotion
PEC cards ready to use by Monday". Unsure of the technical language, Elizabeth said, "Are you saying that you would like me to ?nd ten pictures of my son displaying ten different emotions and laminate them by Monday?" What listening technique did Elizabeth use to help con?rm that she understood Cara's message correctly? A) paraphrasing B) listening C) interpreting D) questioning
What cue is Eleanor giving the audience when she says, "Finally, we have talked about several ways to organize your kitchen to make cooking easier and now it's your turn to try."?
A. signaling the end B. summarizing the main ideas C. making a personal reference D. making a final appeal