The service quality model suggests that:
A) quality of services is determined by customer perceptions.
B) standardized methodologies are needed to measure the quality of services.
C) service quality is costlier than manufactured products' quality.
D) there are numerous stages in the quality measurement of services.
A
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One of the reasons that a person would purchase an annuity is that they are concerned with the risk of:
A. Dying too soon. B. Becoming too old to qualify for ordinary life insurance. C. Having to pay taxes on their retirement savings. D. Outliving their retirement income.
Which of the following questions is LEAST relevant during the preapproach stage of the sales process?
A) How is the purchasing process conducted at the company? B) How is the purchasing department structured? C) How can I overcome psychological resistance? D) Is purchasing centralized? E) What is the best contact approach?