The portion of an asset's risk that is attributable to firm-specific, random causes is called ________

A salesperson obtains a listing contract on behalf of the salesperson's sponsoring broker. When a prospective buyer asks to look at the property, the salesperson must provide the prospect with the TREC Information About Brokerage Services form, or another statutorily acceptable version, and

A) show them the property without making any disclosures about the salesperson's relationship with the seller because such disclosure would be a violation of the salesperson's fiduciary duties. B) tell them that they must first enter into a buyer representation agreement with another license holder sponsored by the broker. C) inform them in writing that the salesperson represents the seller's interests. D) inform them orally or in writing that the salesperson and salesperson's broker represent the seller's interests.

An increase from 80% to 90% in customer retention would have what effect on the average customer life?

A) an increase of 1 year B) an increase of 2 years C) an increase of 5 years D) an increase of 10 years E) an increase of 20 years