Karah, a teenager, rolls her eyes and walks away when her mother orders her to clean her room. Karah and her mother are using one of the least satisfying approaches to conflict management:

When we communicate through body movement, we use

A. kinesics. B. chronemics. C. verbal communication. D. artifacts.

Frank starts his calls by saying, "Hi, this is Frank, it is good to hear from you but I have only ten minutes to talk." This is an example of?

A. Returning nonurgent calls in batches B. Identifying time limits C. Developing a phone screening D. Poor phone etiquette