Determine where the following two constraints intersect

When the audience is aware of the possibility of negative news, the writer should

A) use an indirect approach. B) consider how emotionally involved the reader will be with the message. C) minimize the bad news in the middle of a paragraph. D) thank the audience for their understanding. E) encourage the audience to respond with any questions they may have.

According to the information provided in Table 12-5, which presents the solution for a queuing problem with a constant service rate, the probability that the server is idle is

A) 0.217. B) 0.643. C) 0.286. D) 0.714. E) None of the above