Global sourcing becomes a catalyst to overhaul organizational processes and company operations and increases the firm's overall competitive advantages by ________
A) encouraging firms to train unskilled labor through extensive training programs
B) allowing firms to free expensive analysts, engineers, and managers from routine tasks to spend more time on high-value-adding activities
C) relaxing quality standards
D) installing a system of rewards to motivate employees
B
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If a researcher wants to force respondents to make explicit trade-offs among several attributes or features, the most appropriate scale for this purpose is a:
a. graphic rating scale. b. constant sum scale c. likert scale. d .smiling face descriptor scale e. rank-order scale.
During a question-and-answer session, while answering a question, ________
A) avoid summarizing the question B) avoid being defensive or dismissive C) look only at the person who asked the question D) avoid breaking the question into parts even if it is complex E) if you don't know the answer, make up the answer