Which stage of the service lifecycle provides a framework for evaluating service capabilities and risk profiles before new or changed services are deployed?

Prepaid dental service plans must be approved by the:

A) Secretary of State. B) State Medical Director. C) Director of Insurance. D) Nebraska Dental Association.

When integrating a visual into the text,

A) place all visuals at the end of the text in an appendix. B) avoid the use of titles or other descriptors. C) switch back and forth between visuals and words. D) refer to the visuals in the text. E) use sidebars.