Title II of the Genetic Information Nondiscrimination Act permits employers to collect a limited amount of family history and genetic information from all employees as long as they tell the employees why they are doing so.

In a waiting-line problem, increasing advertising expenditures, increasing the number of promotions, or changing the price of a service is most likely to affect:

A) customer arrival rates. B) service rates. C) the priority rule. D) the line arrangement.

According to research, which of the Big Five personality traits is the most important in effective leaders?

A) conscientiousness B) openness C) extraversion D) agreeableness E) emotional stability