According to the 2012 Edelman Trnst Barometer, only __ percent of Americans surveyed trust banks to be ethical-a __ -point drop since 2008

Using the direct approach for negative messages

A) makes a shorter message possible. B) is rude and unprofessional. C) is always preferable when communicating internally. D) means you end with a statement of your main idea. E) requires more time for your audience to understand.

Training ensures that all interviewers administer the questionnaire in the same manner so that the data can be collected uniformly

Indicate whether the statement is true or false