Nordstrom department stores, which are well known for exceptional customer service, uses:
A) an elaborate system to provide employees answers on how to handle any customer situation.
B) a single 5 x 8" card containing 75 words as its guide to employee behavior.
C) a well-detailed employee handbook.
D) a simple phrase, "treat the customer like a king" as its major guideline.
Answer is B) a single 5 x 8" card containing 75 words as its guide to employee behavior.
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