An in-kind promotion occurs when a public relations professional provides newsworthy material to an editor or journalist

Indicate whether the statement is true or false

FALSE

Business

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Which of the following is NOT a key component of a service blueprint?

a. Line of transference b. Line of interaction c. Line of visibility d. Backstage actions by customer contact personnel e. Front-stage actions by customer contact personnel

Business

Refer to the scenario above. Balance the line according to the longest operation rule. What is the assignment for station 2?

A) B, C, F B) E, H, F C) C, D D) D, G

Business