"Bullets" are lists of short words or phrases, usually offset by some sort of graphic device

When an audience member listens with the hope to learn or expand her or his

knowledge of a particular subject, she or he is engaging in _______ listening. A) empathic B) informational C) critical D) appreciative

Relational roles are important for support and social groups, but are not needed in problem-solving groups that are task oriented

Indicate whether the statement is true or false