Disintermediation occurs when product or service producers cut out intermediaries and sell directly to final buyers

A salesperson is responsible for all the following activities during preparation for closing EXCEPT:

A. Notifying the buyer and seller of the date, time and place of the closing. B. Contacting the buyer and seller bout bringing any additional required closing documents to the closing. C. Taking the earnest money refund check, prepared by the broker, to the closing official. D. Preparing all of the documents that will be used at the closing.

When analyzing the reasons for the failures of CRM programs, the overarching theme was that the CRM programs were focused on sales rather than enhancing relationships with customers

Indicate whether the statement is true or false