Which of the following is the process of exchanging messages between people who have different cultural backgrounds?
A) Ethnocentrism
B) Intercultural communication
C) Xenophobia
D) Cultural competency
E) Diversity
B
Explanation: B) Intercultural communication is the process of sending and receiving messages between people whose cultural backgrounds could lead them to interpret verbal and nonverbal signs differently.
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Indicate whether the statement is true or false
A firm is examining its data requirements to achieve the objectives of its research study. The management team determines that in order to get the needed data, they cannot use an observation method. Instead, it will have to do a mail survey. The team is most likely in which stage of the questionnaire design process?
a. Confirm research objectives b. Develop questions and scaling c. Determine layout and evaluate questionnaire d. Pretest, revise and finalize questionnaire e. Select appropriate data collection method