Literal listening is carefully gathering information that you can use to attack the speaker

Which of the following is an opinion and not a behavior?

a. Eat dinner with your family at least five times a week. b. Stop drinking so much caffeine. c. Try to walk at least 20 minutes a day, three times a week. d. The best chocolate in the world is Belgian dark. e. Take a trip to the Galapagos before it's too late!

Public relations goals ________

A) describe what we hope our plans will achieve B) usually start with infinitives to denote action C) are generalized statements D) All of the above. E) None of the above.