Campaigns for children's products are designed to encourage parents to buy products for their children even though they may not be required. Which aspect of public relations is ignored in such cases?

When the procedures of a company are not specific or apparent, employees:

A. Assume whatever responsibilities they want, whenever they want B. Can experience hindered productivity and satisfaction because of uncertainty C. Are expected to do whatever they feel like D. Will understand what is expected of them most of the time

When dealing with a group member who uses offensive language to attack or intimidate others, your text recommends using controlling behaviors such as raising your own voice or using sarcasm

True False