When dealing with a group member who uses offensive language to attack or intimidate others, your text recommends using controlling behaviors such as raising your own voice or using sarcasm

In a department meeting, John has shared some research on some new software that the company

should purchase. Bill agrees with John, and goes on to share his experience with the software and offer more insight into why the software John suggests would be the best option. In this scenario, Bill's behavior would best be classified as an A) opinion giver B) procedural technician C) encourager D) elaborator

The conception of time may influence our communication behaviour. Many Western cultures tend to think of time as a long ribbon stretched out in a progressive linear path, having a beginning and an end. Adherence to schedule is important. Which time orientation does this compartmentalization of time best characterize?

A. Polychronic. B. Chronemic. C. Scientific. D. Monochronic.