Concerning the attire to wear for a speech, when in doubt, select clothing that is conservative

Which of the following are true of mass communication?

A) directed toward decision-making groups B) characterized as being one-way C) received by a large audience D) both B and C

According to the text, these things are true about listening, EXCEPT:

A) ?Listening is the skill most often used on the job. B) ?Most people are better listeners than they think they are C) ?Good listening skills are good job skills. D) ?Being listened to is a basic human need. E) ?Listening involves more than perceiving sounds.