An asset management account combines deposit accounts with a brokerage account and provides a single account statement

What critical error did the sales manager most likely make in the all-out blitz month?

A) She focused on sales and forgot about modeling ethical behavior for her team. B) She pushed the product too strongly and lost focus on the customers' needs. C) She relied on the excitement of a sales promotion instead of focusing on personal selling. D) She incorrectly calculated commissions relative to sales for her team members. E) She failed to look at pipeline analytics and notice the lack of prospects in the pipeline.

According to the Dual Concerns Model if your concern about your own outcome is low and your concern for the other party's outcomes is low, your approach would be:

A. Contending B. Inaction C. Problem Solving D. Yielding