Which of the following would be the best font to use for headings?

A personal firewall program is a program that protects your computer from Internet intrusions

Indicate whether the statement is true or false

This question will help you start building your set of persuasion tools for when you encounter managers or programmers who are unsure about the value of user-centered development. Using your Internet skills, find a news item or a story occurring within the past year that described a usability issue that caused problems. This should be a usability problem with the system’s interface; not a problem of back-end functionality, such as a server crash or an infrastructure problem such as not having enough delivery personnel on hand for the holiday rush.

a. Write a two or three sentence summary of the problem and its aftermath. b. List the URL and include a printout of the story. c. The problem you cite should involve a computer in some way. Software and Web sites are good examples. d. Cite resulting problems experienced by the company or organization (examples: money lost due to slack sales; loss of market share; data compromised; angry customers)