This question will help you start building your set of persuasion tools for when you encounter managers or programmers who are unsure about the value of user-centered development. Using your Internet skills, find a news item or a story occurring within the past year that described a usability issue that caused problems. This should be a usability problem with the system’s interface; not a problem of back-end functionality, such as a server crash or an infrastructure problem such as not having enough delivery personnel on hand for the holiday rush.
a. Write a two or three sentence summary of the problem and its aftermath.
b. List the URL and include a printout of the story.
c. The problem you cite should involve a computer in some way. Software and Web sites are good examples.
d. Cite resulting problems experienced by the company or organization (examples: money lost due to slack sales; loss of market share; data compromised; angry customers)
You will need to check the URL to see if the page actually does contain a reference to a usability problem. This question often works well as a 5-minute student presentation in class. Most students find the 5-minute time limit quite challenging
You might also like to view...
A SOHO is considering a purchase of several printers that will facilitate printing on both sides of the media. Which of the following optional add-ons will provide this functionality?
A. Collate B. Duplex C. Fast draft D. Paper type
To delete a worksheet, click the sheet tab for the worksheet you want to remove. On the Home tab of the Ribbon, in the ____ group, click the arrow to the right of the Delete button, and then click Delete Sheet.
A. Workbook B. Cells C. Data D. Worksheet