In the Great Clips case study, the company uses geospatial data to analyze, among other things, the types of haircuts most popular in different geographic locations

Which of the following is an example of puffery?

A) an advertisement stating that a car can run 50,000 miles without an oil change B) an advertisement stating that 13 out of 15 dentists use a particular toothpaste C) an advertisement stating that an anti-aging cream reduces wrinkles in exactly a week D) an advertisement stating that a fast food chain sells the world's finest chicken

Refer to Additional Case 11.2. Employees avoiding important tasks is most likely a problem associated with:

A) lack of promotion opportunities for employees. B) employee motivation as explained by expectancy theory. C) the deterioration of quality that comes with individual-based plans. D) the single-mindedness and focus that comes with individual-based plans.