Joanna was sure that her coworker Sandy would be really upset about bring transferred to a new city. But after asking her some questions, Joanna learned that Sandy was excited to be promoted to a better position in a larger city. Joanna used which listening skill in this situation in order to respond appropriately?

How can the use of specific questioning techniques improve the receiver's listening and make the speaker more efficient?

a. Good listeners always ask questions, even if they understand everything that is said. b. Speakers are usually boring, so by asking questions, listeners can make speakers become more involved and thus more interesting. c. Listeners' questions direct the speaker to provide more information or clarify ideas. d. Speakers always assume that listeners know what they mean, and questioning verifies this assumption.

in the early 1960s, a model of communication was created by David Berlo that consisted of four primary components: a source, a message, a channel, and a receiver. What type of communication made up the "message"?

What will be an ideal response?