How can the use of specific questioning techniques improve the receiver's listening and make the speaker more efficient?
a. Good listeners always ask questions, even if they understand everything that is
said.
b. Speakers are usually boring, so by asking questions, listeners can make speakers
become more involved and thus more interesting.
c. Listeners' questions direct the speaker to provide more information or clarify
ideas.
d. Speakers always assume that listeners know what they mean, and questioning
verifies this assumption.
d
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Speeches that impact the audience's __________ are focused those things that people feel are right and good or wrong and bad
a. values b. attitudes c. beliefs d. behaviors
A both/and approach to resolving dialectic tensions in groups empowers members. Which of the following examples demonstrates the characteristics of autonomy in an empowered group?
a) The group believes it has the ability to achieve its common goal. b) The group believes its common goal is important and worthwhile. c) The group has the freedom to make decisions and implements its decisions. d) The group believes its work produces significant benefits for other people and organizations. e) The group has high morale and understands the value of play as well as work.