Cultures high in indulgence

Jade was very happy when she was hired as a teacher at a private school, but she was equally uneasy at the possibility of joining a labor union. What reason best explains Jade's anxiousness in joining the labor union?

a) Labor unions' considerable decline in recent decades, and private sector workers are five times less likely to belong to a union than their government sector counterparts. b) Americans today take labor unions for granted, as they have no more financial strength or political clout. c) Media portrayals often suggest that unions are corrupt, inflexible, and lacking in concern for anyone except their members. d) Labor unions are often in conflict with management, which is dominant in terms of both financial strength and political clout.

Which of the following are important steps to handling a dissatisfied customer?

A. Work with the customer to set up an action plan that will meet his or her expectations. B. Seek to better comprehend the problem by paraphrasing their feelings. C. Apologize and offer compensation if you can. D. All of the above. E. B and C only