You are faced with informing your supervisor about massive production delays. Company policy dictates that you must provide this information in writing

What questions should you consider when deciding between the direct and indirect approaches for your message?
What will be an ideal response?

Answer: (1) Will the bad news come as a shock to my audience? (2) Does the audience prefer short messages that get right to the point? (3) How important is this news to my audience? (4) Do I need to maintain a close working relationship with the audience? (5) Do I need to get the audience's attention? (6) What is my organization's preferred style for delivering bad news?