A speaker says, "What I am going to explain now will help you understand the rest of the speech." Which device is the speaker using?

A. a crossroad
B. an external summary
C. a spotlight
D. an internal summary

Answer: C

Communication & Mass Media

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The amount of __________ that a person has can influence the complexity of the points, the language used, and the kinds of sources cited by the speaker

A. Money B. Children C. Education D. Culture E. Bias

Communication & Mass Media

Refusing to discuss the conflict and listen to the other person's point of view is a form of _______

a. nonnegotiation b. gunnysacking c. force d. silencers

Communication & Mass Media