Refusing to discuss the conflict and listen to the other person's point of view is a form of _______

_____ is language used by speakers during momentous or overwhelming times

Fill in the blanks with correct word

Frances has found an excellent resource for her training in a college textbook on Group Communication. What is the first step she should take before she incorporates the information into her training?

a. Verify the accuracy of the information. b. Determine the amount of information she can use. c. Contact the copyright holder to seek permission to use the information. d. Purchase a copy of the textbook.