Helping the client organization to improve its own skills and problem-solving abilities _____
a. is unnecessary if you are using an internal practitioner
b. is an objective of practitioners in most cases
c. is applied only in extreme instances
d. is a worthy objective but seldom sought by the practitioner
e. none of the above
b
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Generally speaking, _____ bring(s) networks of people together to collaborate on projects, solve problems, or socialize.
A. cloud computing B. social media C. social discrimination D. grid computing E. primary group
Nordstrom department stores, which are well known for exceptional customer service, uses:
A) an elaborate system to provide employees answers on how to handle any customer situation. B) a single 5 x 8" card containing 75 words as its guide to employee behavior. C) a well-detailed employee handbook. D) a simple phrase, "treat the customer like a king" as its major guideline.