The systems and procedures tool that is specifically designed to study the relationship between an individual's utilizing a piece of equipment and the equipment is the

Which of the following is (are) false?

a) Commercial banks lend and borrow among themselves in the federal funds market b) Commercial banks may borrow from the Federal Reserve c) Cash is an asset to a commercial bank, a liability of the Federal Reserve d) The Federal Reserve conducts its open market operations in the federal funds market e) None of these

When you need to inform employees that a benefit or privilege will be eliminated,

A) the best approach is to leak the news as a rumor rather than make a public announcement. B) minimize the impact of the bad news by presenting it in as positive a light as possible. C) use the direct approach. D) use as many hedging words as possible. E) explain the decision is in the employee's best interest.