Costs that are incurred to preclude defects and improper processing are:

a. prevention costs
b. detection costs
c. appraisal costs
d. failure costs

A

Business

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When a sales manager provides the salesperson with information on how and why the desired outcome is achieved, he/she is using this coaching technique:

a. Outcome feedback b. Repetition c. Cognitive feedback d. Sharing information

Business

The possibility that more than one discount rate can cause the net present value of an investment to equal zero is referred to as:

A. duplication. B. the net present value profile. C. multiple rates of return. D. the AAR problem. E. the dual dilemma.

Business