The "fight or flight" response diverts blood flow away from the internal organs, which results in:

What is the first line of defense when you are having difficulty understanding a patient?

A. Askthe patient to repeat what he just said. B. Tell the patient to get someone else to talk to you. C. Ask the patient if she can hold while you get someone else to take the call. D. Ask questions to clarify what you think the patient is saying.

The goal of PSROs was to ensure that quality care was delivered to Medicare and ______ recipients.

Fill in the blank(s) with the appropriate word(s).