_____ can be copyrighted

The availability of BATNA offers a negotiator significant power because he or she now has a choice between accepting the other party's proposal deal, but not on absolute terms - only whether it is comparable to some alternative deal that is also available

a. true b. false

Of customers who register a complaint, ________

A) all will do business with the company again because they are unwilling to dedicate the effort required to find another vendor B) none will do business with the company again C) customers whose complaints are satisfactorily resolved are more likely to provide publicity than those who are dissatisfied D) the speed of resolution has no impact on the likelihood of repeat business E) some will do business with the company again if their complaint is resolved