When preparing to listen, it is a good idea to keep talking, look at the person who is talking, and make your point.

Which types of individuals manage conflict by being assertive?

a. Competitor b. Collaborator c. Compromiser d. Accommodator

Which of the following is a potential benefit from employing a flat organizational chart?

A. Less information distortion B. Additional individual employee attention C. Information overload for managers D. Many managers help to disburse the workload