Which types of individuals manage conflict by being assertive?

The "public" in public relations refers to

A) the masses reached by the media. B) people who will access the general information released by an organization. C) anybody not financially or professionally aligned with an organization. D) any constituency with which an organization relates.

The process of social _____ involves stepping away from your own thoughts and attempting to experience the thoughts of others

a. listening b. orientation c. paraphrasing d. decentering